Refund policy
At Vvhou.com, we are dedicated to ensuring your satisfaction with our products. Our return and exchange policy is designed to provide you with a hassle-free experience.
Returns:
Customers can initiate a return within 30 days of receiving the product.
To process a return, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original payment method. The exact timing of the refund may vary depending on individual bank policies, with an estimated timeline of 7-15 working days.
Exchange:
Customers can request an exchange within 30 days of receiving the order.
Upon receiving the returned product, we will process the exchange within 5 days and notify the customer via email.
Please note that exchanges initiated for reasons other than product defects, such as customer preferences, will incur an additional $9.9 USD fee.
Return Shipping Fee:
For returns initiated due to personal reasons, customers are required to pay a separate $9.9 USD shipping fee.
Damaged or Incorrect Items:
In case of damaged or incorrect items, please contact us promptly with photographic evidence.
We will address the issue within 2 business days and provide a free replacement.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation or return.
We appreciate your trust in Vvhou.com. If you have any questions or concerns regarding our return and exchange policy, feel free to contact us. Your satisfaction is our priority.
Thank you for shopping with us!
Vvhou.com Team
Returns:
Customers can initiate a return within 30 days of receiving the product.
To process a return, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original payment method. The exact timing of the refund may vary depending on individual bank policies, with an estimated timeline of 7-15 working days.
Exchange:
Customers can request an exchange within 30 days of receiving the order.
Upon receiving the returned product, we will process the exchange within 5 days and notify the customer via email.
Please note that exchanges initiated for reasons other than product defects, such as customer preferences, will incur an additional $9.9 USD fee.
Return Shipping Fee:
For returns initiated due to personal reasons, customers are required to pay a separate $9.9 USD shipping fee.
Damaged or Incorrect Items:
In case of damaged or incorrect items, please contact us promptly with photographic evidence.
We will address the issue within 2 business days and provide a free replacement.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation or return.
We appreciate your trust in Vvhou.com. If you have any questions or concerns regarding our return and exchange policy, feel free to contact us. Your satisfaction is our priority.
Thank you for shopping with us!
Vvhou.com Team
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